Privacy Policy
Last Updated: December 15, 2025
Effective Date: December 15, 2025
omium.ai ("omium", "we", "us", or "our") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit omium.ai, use our dashboard at app.omium.ai, or otherwise interact with our services (collectively, the "Services").
1. Introduction
omium is an observability and reliability platform for AI agent workflows. Our Services help engineering teams trace execution, diagnose failures, and recover multi-agent systems running in production.
This Privacy Policy applies to:
- Visitors to our public website (omium.ai)
- Users of our dashboard and APIs (app.omium.ai)
- Customers, prospects, and partners interacting with omium
2. Information We Collect
2.1 Information You Provide Directly
We may collect the following information when you voluntarily provide it:
- Name
- Email address
- Company name
- Job title
- Account credentials
- Billing and payment information
- Support requests and communications
2.2 Information Collected Through Use of the Services
When you use omium's platform, we may collect technical and operational data, including:
- AI workflow metadata (e.g., node names, execution states)
- Logs, traces, and error messages
- Execution timestamps and performance metrics
- Configuration settings
- API usage data
Important: omium does not use customer data to train foundation models. Workflow data is processed solely to provide observability, debugging, and recovery features.
2.3 Automatically Collected Information
We may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited and usage patterns
- Referring URLs
This data is used for analytics, security, and performance optimization.
3. How We Use Your Information
We use collected information to:
- Provide and operate the Services
- Monitor, debug, and improve AI workflows
- Deliver observability, tracing, and recovery features
- Authenticate users and secure accounts
- Communicate updates, alerts, and support messages
- Process payments and manage subscriptions
- Improve performance, reliability, and user experience
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal data.
We may share information with:
4.1 Service Providers
Third-party vendors who assist with:
- Hosting and infrastructure
- Analytics
- Payment processing
- Customer support
- Email delivery
These providers are contractually obligated to protect your data.
4.2 Legal & Compliance
We may disclose information if required to:
- Comply with laws or regulations
- Respond to lawful requests by authorities
- Protect the rights, safety, or property of omium or others
4.3 Business Transfers
In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.
5. Data Retention
We retain personal and operational data only for as long as necessary to:
- Provide the Services
- Meet legal, regulatory, or contractual requirements
Customers may request deletion of their data, subject to applicable laws and technical constraints.
6. Data Security
omium implements industry-standard security measures, including:
- Encryption in transit and at rest
- Access controls and authentication
- Secure infrastructure and monitoring
- Regular security reviews
Despite our efforts, no system is completely secure. You use the Services at your own risk.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of data
- Restrict or object to processing
- Request data portability
Requests can be made by contacting us (see Section 16).
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable core site functionality
- Analyze usage and performance
- Improve user experience
You can manage cookies through your browser settings.
10. Children's Privacy
omium's Services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
11. European Users (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
Our lawful bases for processing include:
- Contractual necessity
- Legitimate interests
- Legal obligations
- Consent (where applicable)
12. California Residents (CCPA/CPRA)
California residents have the right to:
- Know what personal data is collected
- Request deletion of personal data
- Opt out of the sale or sharing of personal data
- Not be discriminated against for exercising privacy rights
omium does not sell personal data.
13. Data Breach Notification
In the event of a data breach affecting personal data, we will notify affected users and authorities as required by applicable law.
14. Third-Party Services
The Services may contain links to third-party websites or integrations. We are not responsible for the privacy practices of those third parties.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
Continued use of the Services after changes constitutes acceptance of the updated policy.
16. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
founders@omium.ai